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Shipping & Returns

Returns Policy

Unfortunately, we cannot take returns at the moment due to COVID-19. However, in order to get you the best fit possible, please note the following ear to ear measurements for all sizes:

Ages 2-3 yrs = 8.75" wide 

Ages 4-6 = 9.5" wide

Ages 7-9 = 10.75" wide

Ages 10-12/ Adult Small= 11.5" wide

Adult Regular = 12.75" wide

Adult Large = 13.5" wide

Our #1 Priority is your satisfaction. Please contact within 5 days of delivery to report damaged or missing items in your package.

Full Refunds will be provided for damaged items.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Orders are processed in the order received and typically take us 1-2 business days to process your order. You should receive a notification via email when your order has shipped.